Case study - Management expectations
 

Client situation

Once word was out that a new system was being selected decisions stopped being made and phrases like "that wont be a problem with the new system" became commonplace very quickly.

The organization was expecting the "silver bullet".

 Background

Small to medium organization in distribution and service, providing product to the financial services industry who were mainly much larger organizations and very demanding.

Challenges facing the client

The client had to work through the following challenges:

• Getting management expectations right
• Getting the organizations stakeholders expectations right
• Making people understand the technology required people and needed ownership by the organization
   

Key Outcomes

• Robust system selection including proper communication processes
• Additional communication prepared for senior management in the form of presentations early in the process
• Emphasis placed on managing expectations in newsletters to stakeholders
   

Result

• Successful implementation with ownership at numerous levels within the organization
• People actually worked harder to make it work and understood what they were trying to achieve
• Access other useful system selection information.